Help & FAQ

We restock on a weekly basis but availability of plants changes throughout the year. We therefore cannot guarantee when a particular plant will be back in stock but click on the 'Notify me when available' button to the right of each product listing and you'll be the first to know when a plant is back in stock. We do also keep track of what items people are selecting notifications for and if we can get hold of the plant(s), we will get them in.

We keep our stock limited and it's not uncommon for our freshly restocked plants to fly off the shelves in no time.

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

Once actioned by our Customer Success team, refunds are processed immediately on our end.

If you paid via PayPal, you’ll likely see the refund appear much faster. For bank payments, it may take a few working days for the funds to return to your account, depending on your bank’s processing times.

We’ll email you as soon as your refund has been processed. Please allow up to 10 working days from the date of that email before getting in touch with us about the status of your refund.

Subscribe to our mailing list to be the first to hear about our restocks and sales. Just scroll down to the footer and sign up!

You can apply a code at checkout, using the 'Discount Code' box just below your cart!

T&Cs apply:

• Promotional codes are valid for one-time use only and must be entered at checkout to be applied.

• Only one code can be used per order.

• Promotions cannot be combined with other discount codes unless explicitly stated.

• Automatic offers (e.g. free plant with minimum spend) will apply at checkout when qualifying criteria are met—no code needed.

• Free items are subject to availability and may be substituted or removed without notice.

• Promotions have no cash value and cannot be exchanged for credit or alternative products.

• Codes cannot be applied retrospectively to orders already placed.

• House of Kojo reserves the right to amend or withdraw promotions at any time without prior notice.

This offer is valid with orders of £75 or more, but only when placed using the special link included in the ad.

Please note: The Alocasia Dragon’s Breath can’t be added after your purchase or combined with any other discounts.

Most of our promotions are time-limited. Keep an eye on our emails and socials for the latest offers as we regularly share new codes and exclusive perks!

Not at the moment, but we’re working on it! Sign up to the mailing list to be first to know when they launch.

 Yes. Just drop us an email at info@houseofkojo.com with your email address(s) and we will be able to assist further.

In response to the growing trend of online plant shopping, we've taken a proactive step to reduce waste and champion sustainability in an industry that often struggles with excess.

We’ve partnered with Sarah Gerrard Jones AKA @theplantrescuer to launch our Plant Rescue Boxes: a meaningful initiative that gives struggling plants a second chance to thrive.

These boxes contain plants that may not meet the standards of traditional retail due to cosmetic imperfections or previous issues. Think trimmed leaves, shortened stems, shipping wear and tear, or minor fungal history.

While these plants may not be perfect, they’re perfectly capable of bouncing back with the right care. Each one is offered at a generously reduced price to reflect its condition. Please note that all sales are final and non-refundable due to the nature of the offering.

Rest assured, any risk from pests, fungi, or cold damage is thoroughly assessed and treated before the plants reach you—so there’s no concern about bringing problems into your collection.

By choosing a Rescue Box, you're not only saving a plant—you’re taking part in a more thoughtful, responsible approach to plant ownership. Together, we can embrace imperfection and grow a greener future.

Each Rescue Box is a surprise, packed with plants worth at least twice the value of the box you purchased.

Your box might include one or two larger plants, or a selection of smaller ones—each with cosmetic quirks but full of potential. No two boxes are the same, as contents depend on what’s available at the time of packing.

It’s a lucky dip with a purpose: saving plants, reducing waste, and giving them a fresh start in your care.

Yes, we do! These are issued electronically by email and each contains a unique reference number. Our e-gift cars are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead for the value of £10, £20 or £50 and it'll be emailed instantly to the chosen recipient.