@ThePlantRescuer Rescue Box
- High Quality Plants Guaranteed
- Free Shipping Over £50
- 7-Day Live Arrival Guarantee
🌿 How to Keep Me Happy
In our mission to reduce waste and create a sustainable business model in an industry traditionally filled with waste, we have partnered with Sarah Gerrard Jones, a.k.a @theplantrescuer to offer Plant Rescue Boxes.
As online sales of plants have grown, so do the ever-increasingly large number of plants that get discarded when they no longer look 'perfect'. Often plants that are perfectly healthy but cosmetically damaged or have some past damage from pests or cold issues on shipping, have to be removed from sale. As Sarah puts it 'Most of us agree that throwing away vegetables because they’re wonky shouldn’t be an acceptable practice, and yet there are houseplants being discarded on a massive scale for the same reason.
So what is a Plant Rescue Box?
We'll be offering two main types, a houseplant rescue box, and a rare plant rescue box
With our rescue boxes, you can give plants that would be destined for the bin a second chance. Inside each box will be plants that have some form of cosmetic damage or issues which means we can't sell them normally. It may be cut leaves, cut tops, shipping damage, past fungal issues, etc.
The plants are heavily discounted to reflect their condition and are non-refundable, but with proper care, many will thrive. We do guarantee that any damage from pests or fungal/cold issues will be treated, so you will have no issue whatsoever with bringing something unwanted into your home.
What's Included?
The boxes are priced at £15 for a houseplant box and £35 for a rare plant box. Inside the box, you'll receive plants worth at least 2x the box value. That might be made up of 1 or 2 larger plants or a number of smaller plants.
The contents are a mystery but we can confirm there will be some exciting inclusions.
Examples (but the list is nowhere near exhaustive) of some of the plants you might find:
Houseplant Box: Alocasia stingray, Begonia escargot, Pilea norfolk, ZZ supernova etc
Syngonium Box: Albo, Mottled, Three Kings, Batik
Alocasia Box: Dragon Tail, Frydek, Curly Bambino, Scalprum, Azlanii and more
Rareplant Box: Philodendron atabapoense, Philodendron lupinum, Philodendron fibraecataphyllum, Monstera sp Ecuador
Special Rare Plant Edition: Cyrtosperma sp, Anthurium hybrids and more. This is the very special box!
Tall Plant Rescue Box: You will receive one tall plant (more than 60cm, mostly more than 80cm) Philodendron scandens, Philodendron brazil, Kentia Palm
Chelsea Flower Show ex-Display Box: Plants from our 2023 display including; Promenaea sp, Paphiopedilum sp, Nephrolepis exaltata, Doryopteris peltata, Chlorophytum lemon, Chlorophytum fire flash, Phlebodium aureum, Tillandsia sp and more
Not only are the boxes a good way to help reduce waste in the industry, but we'll also make sure they're a good opportunity to add some new interesting species to your collection.
Care Instructions
Each plant requires slightly different care, but it's best to not over-care for them. Ideally keep each plant slightly moist, in bright indirect light, if you have a place with more humidity, like a bright bathroom, a kitchen, or a space with a humidifier, this will be best to ensure you give the plant the best possible chance to thrive. Please don't cut the plant or repot for at least a week after arriving to minimise stress.
Please note: Due to their nature, these boxes are not refundable. We may not always have these in stock and will periodically add stock as and when we have enough plants to fill boxes.
The size listed is the diameter of the nursery pot. To ensure your decorative pot fits the plant, ensure the diameter is at least 2cm larger than the nursery pot size.
6cm - Baby Plant
9cm to 12cm - Small Plant
13cm to 15cm - Medium Plant
16cm to 19cm - Large Plant
21cm+ - XL Plant
Live Arrival Guarantee
All of the plants at House of Kojo are sold with our live arrival guarantee, which guarantees the health of every plant that we deliver. Our team of passionate plant people takes pride and care in protecting each plant to ensure their safe arrival.
Should you encounter any issues with an order, simply contact our customer support team at info@houseofkojo.com within 7 days of receiving your order. To streamline the process please provide your order number, full name and several clear photos of the damaged plant.
If the plant is damaged and you wish to return it, we will collect the plant at our cost, and issue a full refund. Please note this can take up to 7 days to appear in your bank account.
Please be aware that refunds will not be processed after the guarantee period. This is because we can not guarantee the care and environment the plant has been kept in. Repotting your plant within this time frame will also void our guarantee.
Remember: plants are a product of Nature. Therefore, they will always exhibit natural variations in colours, shapes and even spots. Our guarantee does not cover these natural variations and imperfections.
House of Kojo will not be responsible for products mishandled by customers. It is the customer's responsibility to know how to properly care for the products they are ordering.
House of Kojo cannot accept claims or returns of plants where customers have re-potted, removed from their original pots or pruned.
House of Kojo cannot be responsible for quality of plants in the event of a missed delivery by the customer or by contact details or addresses entered incorrectly during the ordering process. Our guarantee does not cover parcels that have been left in an outdoor setting by DPD at the customers request.
Due to the perishable nature of the goods House of Kojo cannot issue refunds on plants returned to us due to multiple missed deliveries or non collection from DPD Pickup Shops.
Repeated Returns
We offer a return and refund policy, we also monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may at our discretion lead to the closure of your account of future orders being refused.
Missing Plants
In the event that part of your order is missing, notify us immediately by email. House of Kojo will check to verify the packing of your box. If there is a discrepancy, House of Kojo will reimburse the customer the value of the missing items or replace the item.
Payment and Cancellations
Card payments are charged at the moment of placing the order. Approved claims will be credited back to the charge card after the complaint is settled. Any cancellation may be subject to a processing fee of 20% of your total bill. No cancellations will be accepted 5 days prior to your delivery date. At that time orders will already be scheduled with the auctions and growers and will not be available for sale to other customers.
Delivery & Collection
How much does delivery cost?
Plant delivery is £6.99 to UK, Tracked Delivery via DPD. Currently we cannot deliver to outside of the UK. Shipping to Northern Ireland is £10.99 and the Channel Islands is £15.99. Delivery is free on orders over £50. Unfortunately we cannot offer free delivery over £50 to Northern Ireland or the Channel Islands.
Delivery on orders only containing gift vouchers or greeting cards is free.
When are your delivery days?
We ship plants Monday to Thursday for delivery Tuesday to Friday. We do not currently deliver on the weekend. Orders made from Thursday afternoon onwards will be dispatched the following Monday. Orders are aimed to be dispatched within 3-7 working days, once dispatched they are delivered next day tracked via DPD. Short delays may occur.
Please see our cold weather shipping for further details.
How long does delivery take?
Orders are aimed to be dispatched within 3-7 working days Mon-Thur. Once dispatched parcels are delivered next day via DPD to the UK. On the rare occasion there are any delays to your order you will be notified asap.
Do you ship in winter?
We ship right through winter. We include heat packs where necessary but when temperatures fall below zero, we halt shipping of all plants. Typically this is only for a day or so at a time but it may end up being for an extended period if the weather is particularly bad.
Do you deliver to the USA?
Currently we do not, we can only deliver to the UK.
Is your packaging recyclable?
All of our packing is made from recycled materials and can also be recycled. Our packing peanuts are made from starch, they are biodegradable and can be dissolved in water or composted.
Click & Collect
Orders are available for free same day click & collect from our unit, if you would like click & collect please drop us an email at info@houseofkojo.com after you place your order and we can refund the delivery cost and arrange collection.
How do I collect?
You can collect from our unit at Unit C1, Burley Hill Trading Estate, Leeds, LS4 2PU. Our times for collection are Monday-Friday between 10am and 5pm. Please be aware collection will not be available outside of those times.
When do I collect?
Your order will be ready for collection same day. If you want to collect on a specific day, please mention this in your email.
How will I know my order has been processed?
You will receive an email to confirm your order has been processed.
How will I know when my order has been dispatched?
You will receive a confirmation email to let you know when your order has been dispatched.
What do I do if nobody is home at the time of delivery?
If you know you will not be home on the day of delivery please contact DPD directly through your tracking details where you can instruct them to leave in a safe place, with a neighbour or at a local pickup point.
Delivered to your door with love
We're specialists in sending plants safely. Having shipped over 100,000 plants in the UK, you can be sure your plant is in safe hands.