Terms & Conditions

Product and Prices

Actual product may have some differences to the pictures shown on the website. We make every effort to be accurate, but variation is the norm with Mother Nature.  Prices may be subject to change without prior notice.

Substitution Policy

While we make every effort to provide the exact plant you order, sometimes a substitution may be required to assure your plant are delivered on time.  If so, we are careful to make your order as close to your original choice as possible, even if this means substituting for plants of a greater value. While our goal is to always keep you informed, we may ship a substitution without confirmation from you.  Your order shows acceptance of this policy.  Even if we have confirmed your order, due to the nature of dealing with agricultural products and international deliveries, there is always a possibility an order may not be filled. House of kojo will only credit the amount of the undelivered order and will not be held liable for any inconveniences arising from these events.

Refund + Return Policy

https://www.houseofkojo.com/pages/return-and-refund-policy

Store Credits

Store credits have no cash value and are not redeemable for cash. Any consideration paid by customers in connection with their eligibility to receive Credits is solely related to the underlying content or products purchased. If an order made using Store Credit is cancelled or returned, the portion of the purchase attributable to the store credit will be restored to your account only, and not refunded as cash.

Missing Plants

In the event that part of your order is missing, notify us immediately within 24 hours of delivery by phone and email. House of Kojo will check to verify the packing of your box. If there is a discrepancy, House of Kojo will reimburse the customer the value of the missing items per the pricing on the order. House of Kojo will not be responsible for replacing missing items from your local suppliers. 

Payment and Cancellations

Card payments are charged at the moment of placing the order. Approved claims will be credited back to the charge card after the complaint is settled. Any cancellation may be subject to a processing fee of 20% of your total bill.  No cancellations will be accepted 5 days prior to your delivery date.  At that time orders will already be scheduled with the auctions and growers and will not be available for sale to other customers.

Care and Handling of Plants 

House of Kojo is not responsible for improper care and handling of the product after you receive them. 

Guarantee

House of Kojo is dedicated to shipping only the freshest, finest quality plants available. 

House of Kojo ships only the finest in online plants and accessories. Orders are individually processed and hand-packed for you.  Our customers should expect only the highest quality plants and first class service with every order.

House of Kojo  will not be responsible for lost or stolen packages, damage to the products as a result of being left in inclement weather, freezing or hot temperatures, damage to products as a result of prolonged travel times caused by the customer not being present, shipper delays, delays as a result of Customs and Agricultural inspections, or acts of God. 

Remember: plants are a product of Nature.  Therefore, they will always exhibit natural variations in colours, shapes and even spots.  Our Guarantee does not cover these natural variations and imperfections. 

House of Kojo will not be responsible for products mishandled by customers.  It is the customer's responsibility to know how to properly care for the products they are ordering. 

House of Kojo cannot accept claims or returns of plants where customers have re-potted, removed from their original pots or pruned.

House of Kojo cannot be responsible for quality of plants in the event of a missed delivery by the customer or by contact details or addresses entered incorrectly during the ordering process. Our guarantee does not cover parcels that have been left in an outdoor setting by DPD at the customers request. 

Due to the perishable nature of the goods House of Kojo cannot issue refunds on plants returned to us due to multiple missed deliveries or non collection from DPD Pickup Shops. 

Our policy includes the sale of bulbs, claims after this period cannot be accepted. We have no control over the conditions, sunlight, moisture and similar factors that may impact the growth of flower bulbs, we cannot guarantee that your flower bulbs will grow under any and all conditions.

Remember: plants are highly perishable, time-sensitive products which require different handling than other goods.

Your decision to purchase from House of Kojo confirms your acknowledgment and acceptance of our policies.