Delivery & Collection FAQs

Delivery & Collection

How much does delivery cost?

Plant delivery is £6.99 to UK, Tracked Delivery via DPD. Currently we cannot deliver to outside of the UK. Shipping to Northern Ireland is £10.99 and the Channel Islands is £15.99. Delivery is free on orders over £50.

 

When are your delivery days?

Our delivery days are Tuesday to Saturday. Orders are aimed to be dispatched next working day with next day tracked delivery via DPD. Short delays may occur.

Do you deliver to the USA?

Currently we do not, we can only deliver to the UK. 

How long does delivery take? 

Plants are aimed to be dispatched next working day Mon-Sat for Next Day Delivery to UK. On the rare occasion there are any delays to your order you will be notified asap.

Is your packaging recyclable?

All of our packing is made from recycled materials and can also be recycled. Our packing peanuts are made from starch, they are biodegradable and can be dissolved in water or composted. 

Click & Collect

Orders are available for free same day click & collect, if you would like click & collect please drop us an email at info@houseofkojo.com after you place your order and we can refund the delivery cost and arrange collection.

How do I collect?

You can collect from our unit at Unit 9, Earlsway Trade Park, Team Valley, Gateshead NE11 0QG. Our times for collection are Monday-Friday between 8am-2pm, please be aware collection will not be available outside of those times.

When do I collect?

Your order will be ready for collection same day, if you want to collect on a specific day please mention this in your email. 

How will I know my order has been processed?

You will receive an email to confirm your order has been processed.

How will I know when my order has been dispatched?

You will receive a conformation email to let you know when your order has been dispatched.

What do I do if nobody is home at the time of delivery?

If you know you will not be home on the day of delivery please contact DPD directly through your tracking details where you can instruct them to leave in a safe place or with a neighbour.

Payment

When do I pay?

Payment must be made when you place your order.

How do I make a payment?

Payments can be made securely online.