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We accept the following payment methods: Visa, Mastercard, American Express, Maestro, Discover, Diners Club, UnionPay debit cards, UnionPay credit cards. We also accept Klarna, Super Payments, Apple Pay, Google Pay, and Shop Pay. If you decide to use any of these five methods, you may be taken off our website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our website once your transaction is complete.
Super Payments is a new payment method when you check out. By choosing to complete your order with Super Payments, we don't receive any card charges.
As a consequence of this, we can offer you cashback on all purchases! This offer can be used on future orders in conjunction with any existing discount codes or gift cards you may want to redeem.
Learn more about Super Payments here.
Protect My Order is an optional add-on at checkout that gives you peace of mind. For a small fee, your order is protected against loss, theft, and damage in transit.
If your plant arrives damaged due to its journey, we’ll resolve it quickly — no quibbles, no stress.
Protect My Order ensures your experience is hassle-free and your plants and items arrive damage free from their journey.
Yes. In our mission to reduce waste and create a sustainable business model in an industry traditionally filled with waste, our cardboard packaging and tape is 100% recyclable. Our air pillow infill is also biodegrable and recylable. We currently use some plastic in our packaging to prevent soil spillage. This can be recycled in household recycling.
Our shipping fees vary depending on your basket value.
Delivery is free on all UK mainland orders over £60.
Our plant shipping days are Monday to Thursday. We ship plants on Friday only for Saturday service at an extra cost.
We will pause shipping if we feel it is too cold for the plants (usually below -5 degrees celcius in UK)
| Order Value | Economy (3-5 Day Dispatch)* | Standard (2-3 Day Dispatch)* | Express (Next Day Dispatch)* |
|---|---|---|---|
| Under £15 | £6.99 | £7.99 | £9.99 |
| Over £15 | £5.99 | £6.99 | £8.99 |
| Over £20 | £5.49 | £5.99 | £8.99 |
| Over £25 | £5.29 | £5.49 | £7.99 |
| Over £30 | £4.99 | £5.29 | £7.99 |
| Over £35 | £4.49 | £4.99 | £6.99 |
| Over £40 | £3.99 | £4.79 | £6.49 |
| Over £45 | £3.49 | £4.49 | £5.99 |
| Over £50 | £2.99 | £3.49 | £5.49 |
| Over £55 | £2.29 | £2.99 | £4.99 |
| Over £60 | FREE | £2.49 | £4.49 |
| Over £70 | FREE | £1.99 | £3.99 |
| Over £80 | FREE | £1.49 | £3.49 |
| Over £90 | FREE | £0.99 | £2.99 |
| Over £100 | FREE | £2.49 | |
| Over £120 | FREE | £1.99 | |
| Over £140 | FREE | £1.49 | |
| Over £150 | FREE |
Unfortunately due to changes in the customs arrangements we have temporarily paused shipping to Northern Ireland, the Channel Islands and Isle of Man.
Saturday delivery is £9.99.
Orders containing e-gift vouchers or greeting cards do not incur a delivery charge.
*Please note: Delays can occur at peak times or when weather conditions prevent shipment.
If an order shipped via Express 24hr is not delivered within 24hr of dispatch, please contact us at info@houseofkojo.com. The shipping cost will be refunded to match that of Economy delivery.
Orders containing plants dispatch Monday to Thursday. Orders not containing plants will also dispatch on Fridays.
Orders placed with Priority shipping will be dispatched same day if ordered before 12pm or otherwise the following day (not including Friday if the order contains plants).
Orders placed with Standard shipping will be dispatched within 2-3 working days (not including Friday if the order contains plants).
Orders placed with Economy shipping will be dispatched within 4-5 working days (not including Friday if the order contains plants).
Orders placed with Saturday delivery up to 12pm Friday, will ship on Friday. Orders placed after 12pm on Friday will ship the following Friday.
Please note: Delays can occur at peak times or when weather conditions prevent shipment. Also, please note we cannot ship plants on bank holidays.
Orders containing plants dispatch Monday to Thursday. Orders not containing plants will also dispatch on Fridays.
Orders placed with Priority shipping will be dispatched same day if ordered before 12pm or otherwise the following day (not including Friday if the order contains plants).
Orders placed with Standard shipping will be dispatched within 2-3 working days (not including Friday if the order contains plants).
Orders placed with Economy shipping will be dispatched within 4-5 working days (not including Friday if the order contains plants).
Orders placed with Saturday delivery up to 12pm Friday, will ship on Friday. Orders placed after 12pm on Friday will ship the following Friday.
Please note: Delays can occur at peak times or when weather conditions prevent shipment. Also, please note we cannot ship plants on bank holidays.
If you will not be home at the time of delivery, our couriers all have options to redirect parcels to a neighbour, local pickup, or to leave the parcel in a safe location. Please follow the link in the courier tracking email to make these changes.
If the parcel is redirected to a pickup location and not collected within 2 days, we will not be responsible for any damage that may occur from the extended transit.
UK mainland orders ship via 24 hour services; DPD Local 24, Parcelforce express24, Royal Mail Tracked 24 or UPS Standard 24. Once your order is confirmed and upon dispatch, you will receive an email notification with your tracking details.
Non UK mainland orders or extended delivery area postcodes are only shipped via Parcelforce or Royal Mail. This includes the following postcodes:
AB37,AB38,AB44,AB45,AB53,AB54,AB55,AB56,
CA18,CA19,CA20,CA21,CA22,CA23,CA24,CA25,CA26,CA27,
HS1,HS2,HS3,HS4,HS5,HS6,HS7,HS8,HS9,
IM,IV10,IV11,IV12,IV14,IV15,IV16,IV17,IV18,IV19,IV20,IV21,IV22,
IV23,IV24,IV25,IV26,IV27,IV28,IV30,IV31,IV32,IV36,IV40,IV41,
IV42,IV43,IV44,IV45,IV46,IV47,IV48,IV49,IV50,IV51,IV52,IV53,
IV54,IV55,IV56,IV7,IV9,
KA27,KA28,KW,
LA15,LA16,LA17,LA18,LA19,LA20,LA21,LA22,LA23,
PA20,PA21,PA22,PA23,PA24,PA25,PA26,PA27,PA28,PA29,PA30,
PA31,PA32,PA33,PA34,PA35,PA36,PA37,PA38,PA41,PA42,PA43,
PA44,PA45,PA46,PA47,PA48,PA49,PA60,PA61,PA62,PA63,PA64,
PA65,PA66,PA67,PA68,PA69,PA70,PA71,PA72,PA73,PA74,PA75,
PA76,PA77,PA78,PA80,PA81,PA82,PA83,PA84,PA85,PA86,PA87,PA88,
PH17,PH18,PH19,PH20,PH21,PH22,PH23,PH24,PH25,PH26,PH30,
PH31,PH32,PH33,PH34,PH35,PH36,PH37,PH38,PH39,PH40,PH41,
PH42,PH43,PH44,PH49,PH50,TR21,TR22,TR23,TR24,TR25,ZE
Orders placed with Priority shipping will be delivered the following day if ordered before 12pm or otherwise 2 working days from the date of purchase.
Orders placed with Standard shipping will be dispatched within 2-3 working days and delivered the following working day.
Orders placed with Economy shipping will be dispatched within 4-5 working days and delivered the following working day.
Orders placed with Saturday delivery up to 12pm Friday, will arrive on Saturday. Orders placed after 12pm on Friday will ship the following Friday to be delivered on the following Saturday.
Please refer to our shipping terms. We do not ship orders containing plants on Fridays (so as to prevent them remaining in the post over the weekend) and so please bear this in mind. You will receive full tracking information upon the dispatch of your order.
Non UK mainland orders may take an extra 24 hours to arrive.
Delivery details will be provided in your confirmation email.
Yes, we ship right through winter (subject to temperature). We only ship via 24hr courier. We recommend the purchase of our Winter Protection - this will enable us to ship your order in temperatures as low as -3°C. When temperatures fall below -3°C, we halt shipping of all plants. Typically this is only for a day or so at a time but it may end up being for an extended period if the weather is particularly bad. Orders not containing winter shipping will be held until overnight temperatures exceed 5°C.
We always aim to make sure our customers love our products but if you do need to return an order (not including plants*), or any items are damaged, we’re happy to help. Just email us directly at info@houseofkojo.com and we’ll take you through the process.
Please note: we cannot be held liable for any packaging costs should the original packaging be discarded.
*Unfortunately we cannot accept returns of undamaged plants as these are perishable items and are not saleable upon return. If a plant is damaged, we will compensate for this as per our live arrival guarantee.
We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.
In the unfortunate event that your order arrives in a less-than-perfect condition, we are here to assist you. Kindly reach out to us promptly* via email at info@houseofkojo.com. When contacting us, we kindly request you to provide the following details:
Our dedicated customer service team is readily available to provide you with the support you need.
*We ask that you contact us within 7 days of arrival - the sooner the better, especially where it is plants that are damaged. We cannot guarantee compensation where we have been contacted outside of this time as we cannot guarantee care for plants. Please refer to our live arrival guarantee for more details.
Once actioned by our Customer Success team, refunds are processed immediately on our end.
If you paid via PayPal, you’ll likely see the refund appear much faster. For bank payments, it may take a few working days for the funds to return to your account, depending on your bank’s processing times.
We’ll email you as soon as your refund has been processed. Please allow up to 10 working days from the date of that email before getting in touch with us about the status of your refund.
It's common for plants to experience a bit of shock after being transported, especially if they've been in a dark box for an extended period. To help them acclimate and minimise the shock, we recommend you to:
1. Unbox your new plants carefully. Gently remove the plants from the packaging, being careful not to damage any leaves or stems.
2. Keep your new plants away from harsh sunlight. Find a location with bright, indirect light to temporarily place the plants. Avoid direct sunlight even for plants that thrive in bright light for the first few days, as this sudden exposure can further stress the plants.
3. Let your new plants breathe. As the plants have been carefully packaged, they will need air circulation around the foliage. This will help correct any leaves now in an unnatural position as a result of being packaged and will also help prevent the introduction of bacterial or fungal infections.
4. Allow your plant to acclimatise. Allow your new plants to acclimate gradually to their new environment. This might take a few days to weeks.
5. Check before watering. Check the moisture level in the soil. If the soil is dry, give the plants a gentle watering to ensure they are adequately hydrated. However, avoid overwatering, as waterlogged soil can contribute to stress.
6. Avoid disturbing the roots. Although it might be tempting to do so, we highly recommend avoiding repotting or disturbing the roots immediately after receiving the plants. Repotting can be stressful for plants and it is best to let them settle and recover in their original pots. (repotting also voids our 7 day live arrival guarantee).
7. Keep a close eye on the plants over the next few days. Look for any signs of improvement, such as perking up of leaves, and also watch for any signs of further stress.
Subscribe to our mailing list to be the first to hear about our restocks and sales. Just scroll down to the footer and sign up!
You can apply a code at checkout, using the 'Discount Code' box just below your cart!
T&Cs apply:
Promotional codes are valid for one-time use only and must be entered at checkout to be applied.
Only one code can be used per order.
Promotions cannot be combined with other discount codes unless explicitly stated.
Automatic offers (e.g. free plant with minimum spend) will apply at checkout when qualifying criteria are met—no code needed.
Free items are subject to availability and may be substituted or removed without notice.
Promotions have no cash value and cannot be exchanged for credit or alternative products.
Codes cannot be applied retrospectively to orders already placed.
House of Kojo reserves the right to amend or withdraw promotions at any time without prior notice.
This offer is valid with orders of £75 or more, but only when placed using the special link included in the ad.
Please note: The Alocasia Dragon’s Breath can’t be added after your purchase or combined with any other discounts.
Unfortunately, at the moment our system only lets you add apply one discount or promotion code per order.
Most of our promotions are time-limited. Keep an eye on our emails and socials for the latest offers as we regularly share new codes and exclusive perks!
Not at the moment, but we’re working on it! Sign up to the mailing list to be first to know when they launch.
Our loyalty programme is a great way to earn while spending with us! Simply visit our rewards page to sign up, or redeem your points.
You can redeem points by logging into our Rewards Page here.
Then, scroll down to 'How to Redeem Your Points'
Finally, hover over the coupon you would like to redeem and click 'Redeem'.
Please note, there is a minimum spend required to use growth points.
The values are as follows:
200 points - £2 off orders over £20
500 points - £5 off orders over £50
1000 points - £10 off orders over £70
1500 points - £15 off orders over £100
2500 points - £25 off orders over £125
Yes. Just drop us an email at info@houseofkojo.com with your email address(s) and we will be able to assist further.
To ensure your collecting points every time you make a purchase, it's important to be logged into your account when placing your order. Points can’t be awarded retroactively for guest checkouts due to limitations with our software.
If you were logged in and still didn’t receive them, get in touch and we’ll look into it! Our email address is info@houseofkojo.com.
No! The more you share, the more you earn.
In response to the growing trend of online plant shopping, we've taken a proactive step to reduce waste and champion sustainability in an industry that often struggles with excess.
We’ve partnered with Sarah Gerrard Jones AKA @theplantrescuer to launch our Plant Rescue Boxes: a meaningful initiative that gives struggling plants a second chance to thrive.
These boxes contain plants that may not meet the standards of traditional retail due to cosmetic imperfections or previous issues. Think trimmed leaves, shortened stems, shipping wear and tear, or minor fungal history.
While these plants may not be perfect, they’re perfectly capable of bouncing back with the right care. Each one is offered at a generously reduced price to reflect its condition. Please note that all sales are final and non-refundable due to the nature of the offering.
Rest assured, any risk from pests, fungi, or cold damage is thoroughly assessed and treated before the plants reach you—so there’s no concern about bringing problems into your collection.
By choosing a Rescue Box, you're not only saving a plant—you’re taking part in a more thoughtful, responsible approach to plant ownership. Together, we can embrace imperfection and grow a greener future.
Due to their nature, these boxes are non-refundable. The prices of these boxes are designed to fairly reflect the condition of the plants. Some TLC and close monitoring is a requirement when purchasing these plants.
Each plant requires slightly different care but it's best to not over-care for them. You can find care instructions for all plants on the relevant product page. In general houseplants should be watered only when the top third of the substrate is dry, and be kept in bright indirect light.
Please note that this will not apply to several groups of plants such as cacti for example, as these only require watering every few months.
Please don't cut the plant or repot for at least a week after arriving to minimise stress.
Each Rescue Box is a surprise, packed with plants worth at least twice the value of the box you purchased.
Your box might include one or two larger plants, or a selection of smaller ones—each with cosmetic quirks but full of potential. No two boxes are the same, as contents depend on what’s available at the time of packing.
It’s a lucky dip with a purpose: saving plants, reducing waste, and giving them a fresh start in your care.
Yes, we do! These are issued electronically by email and each contains a unique reference number. Our e-gift cars are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead for the value of £10, £20 or £50 and it'll be emailed instantly to the chosen recipient.
Yes, we do. If you’re a content creator who’s passionate about plants and think you could help spread the word about what we do, we’d love to hear from you. Send us some information about yourself, your platforms, and any ideas you have to info@houseofkojo.com.
Alternatively, you can apply to be a Kojo Brand Ambassador here.
We don’t offer regular subscription box deliveries at the moment, but it is something that we are looking into due to popular demand.
You can unsubscribe at any time by clicking the ‘unsubscribe’ link at the bottom of any of our emails.
We’re always looking to improve how we communicate—so if there’s something that didn’t feel right or could be better, we’d love to hear your feedback.
Of course! Should you have any inquiries not addressed by our FAQs, please don't hesitate to reach out to us via email at info@houseofkojo.com or DM us on Instagram at @houseofkojo. Our dedicated Customer Success Team will be available to provide assistance.
Please note, our office hours are Monday-Friday 9am-5pm.