Help Centre

Yes, you can check out as a guest with no obligation to create an account. That said, an account is worth having: you can see your order history, earn Jungle Club points and save your details for next time. Sign up on your account page.

We're a small team shipping hundreds of orders a week, so plants are selected at the point of dispatch. Where a plant is listed with a number or code next to its size (for example 9cm / B2), you're buying the exact plant pictured.

Here's the bit people are usually surprised by: we photograph a below-average specimen for our product images. That way the plant that arrives is the same or better than the one you saw, never worse.

Every order is picked by plant people. Our horticultural team checks each plant so the happiest, healthiest specimens are the ones that ship.

We keep stock deliberately limited and fresh arrivals often sell out fast. We restock weekly, but plant availability changes through the year, so we can't always promise a date. Tap Notify me when available on the product page and you'll be first to know when it's back. We also keep track of what people are waiting for, and if we can get hold of it, we will.

You can browse everything new in our latest plants collection.

Yes! Add a personalised gift message at checkout and we'll handwrite it neatly and tuck it in with the order. We never include prices in the parcel.

Usually, yes. If your order needs to be split across multiple boxes, we'll let you know and send tracking for each one so you can follow everything easily.

There's only a short window between placing an order and our team starting to pack it. Email us straight away at info@houseofkojo.com and if it hasn't been processed yet we'll cancel and refund it in full. If it's already on its way, you can return non-plant items to us once it arrives.

You can amend your delivery address yourself within 30 minutes of ordering via your account page.

After that, or to change what's in your order, email info@houseofkojo.com with your order number and we'll do all we can. If the order is already being packed it may be too late, and if a parcel already in transit needs redirecting, the courier may charge an additional fee.

We only cancel orders if there's a stock problem or you've asked us to, and we'll always contact you first. If we ever have to cancel because of a problem at our end, we'll offer an alternative and process your refund in full, as quickly as possible.

It's sent automatically to your email address when you order. Check your spam or junk folder first. If it still hasn't appeared within 24 hours, email info@houseofkojo.com and we'll make sure everything's okay with your order.

Yes. We'll keep you updated at every stage, from order through to dispatch and delivery. Your dispatch email includes a tracking reference so you can follow your parcel's progress online.

Delivery is free on UK mainland orders over £60 (Economy service). The bigger your order, the less you pay across every service:

The dispatch speed is how quickly your order leaves us; all parcels then travel on 24-hour tracked services. Orders containing only e-gift cards don't incur a delivery charge.

Delays can occasionally happen at peak times or when weather conditions prevent us shipping plants safely. If an Express order isn't delivered within 24 hours of dispatch, contact us at info@houseofkojo.com and we'll refund the difference against Economy delivery.

We deliver across the UK mainland. Due to changes in customs arrangements we've temporarily paused shipping to Northern Ireland, the Channel Islands and the Isle of Man.

Because plants travel on 24-hour services, we're also unable to ship to some remote postcodes where next-day delivery can't be guaranteed. That includes the Scottish Highlands and Islands (parts of AB37 to AB56, HS, IV, KW, KA27 and KA28, parts of PA20 to PA88, parts of PH17 to PH50, ZE), the Isle of Man (IM), the Isles of Scilly (TR21 to TR25) and some LA and CA postcodes. If you're unsure about yours, drop us an email before ordering.

Orders containing plants dispatch Monday to Thursday. We don't ship plants on Fridays so they never sit in the post over a weekend. Orders without plants also dispatch on Fridays.

• Express: dispatched same day if ordered before 1pm, otherwise the next shipping day.
• Standard: dispatched within 2-3 working days.
• Economy: dispatched within 4-5 working days.

We can't ship plants on bank holidays, and dispatch can occasionally be delayed at peak times or when the weather makes shipping unsafe for plants.

Your delivery date is your dispatch speed plus the courier journey. All our parcels travel on 24-hour tracked services once they leave us.

• Express: delivered the next day when ordered before 1pm.
• Standard: dispatched within 2-3 working days, delivered the following working day.
• Economy: dispatched within 4-5 working days, delivered the following working day.

You'll receive full tracking as soon as your order ships. Timings can stretch a little at peak times or during weather holds.

UK orders ship on 24-hour tracked services with DPD Local and Royal Mail Tracked 24. You'll get an email with tracking details as soon as your order is dispatched.

No problem. Our couriers all offer options to deliver to a neighbour, redirect to a local pickup point, or leave the parcel in a safe place. Use the link in your tracking email to set your preference.

One ask: if a parcel is redirected to a pickup point, please collect it within 2 days. Plants don't love extended stays in a depot, and we can't be responsible for damage caused by a long wait.

Yes, we ship right through winter, subject to temperature. Plants travel on 24-hour services to minimise time in the cold, and when overnight temperatures drop too low for safe transit we hold plant orders until a safe weather window opens, typically only a day or two. We'll always email if your order is held for weather.

Yes. Free local collection is available from our nursery: Hall Nurseries, Upper Helmsley, York, YO41 1JY. Choose collection at checkout and please wait for the email confirming your order is ready (usually within 24 hours) before setting off. Collection is available 10am to 5pm, Monday to Friday.

Every plant we send is covered by our 7-day live arrival guarantee. If it doesn't arrive in the condition it left us, we'll put it right.

Plants are living things and can be sensitive to travel, so minor cosmetic quirks on arrival are normal. Some plants need a few days or even weeks to acclimatise to their new home before they start to thrive, and that's nothing to worry about.

If something's genuinely wrong, email info@houseofkojo.com within 7 days of delivery (the sooner the better) with your name, order number and a few clear photos, and we'll sort it quickly.

The small print:

• We can't guarantee compensation if we're notified after the 7-day window, as we can't verify the care and environment the plant has been kept in.
• Repotting or pruning a plant within the first 7 days voids the guarantee. Plants need time to settle first.
• Natural variation in colour, shape and markings isn't a defect, so it isn't covered.
• The guarantee doesn't cover plants affected by missed deliveries, incorrect address details, parcels left outside at your request, or repeated non-collection from pickup points.

Protect My Order is an optional add-on in your cart. For a small fee, it covers your whole order against damage, loss or theft in transit. If anything goes wrong on the journey, we'll sort it out quickly and without any back and forth.

Absolutely. Every plant is hand-checked and carefully packed by our team before it leaves the nursery, so only plants that meet our quality standards make the trip.

Plants are living, growing things, so some natural variation within a species is expected. We do our best to list accurate sizes, but your plant may arrive slightly taller or fuller depending on the season and its growth stage. We only send out healthy, well-established plants, and they'll soon grow in your care.

Any other quality concerns? Email info@houseofkojo.com.

Some are, some aren't. Plenty of popular houseplants can be toxic to pets if nibbled, so we always recommend checking a plant's toxicity before bringing it into a home with pets or young children. You'll find this noted on our product pages.

If you'd rather not think about it at all, stick to our pet-friendly plants collection.

We take all the usual cards (Visa, Mastercard, American Express, Maestro) plus Shop Pay, Apple Pay and Google Pay. You'll see the full list of options at checkout.

Pop your code into the discount box at checkout, just below your order summary, and it'll apply straight away. Gift cards work the same way. Just enter the code from your gift card email.

No, our system accepts one discount code or promotion per order. Automatic offers apply themselves at checkout when your basket qualifies, no code needed.

Yes. The kōjō e-gift card arrives by email straight away with a unique code, ready to spend on any plant they choose. Never the wrong choice, and there's no delivery charge either.

If you need to return an order or any items arrive damaged, email info@houseofkojo.com and we'll take you through the process.

One exception: we can't accept returns of healthy plants, as they're perishable and can't be resold. If a plant arrives damaged, you're covered by our 7-day live arrival guarantee instead. Full details are in our return and refund policy.

We're sorry! Email info@houseofkojo.com as soon as you can, within 7 days of arrival at the latest, with:

• Your full name
• Your order number
• Clear photos of the affected items (and the packaging if relevant)

We'll put it right quickly. For plants, sooner really is better: outside the 7-day window we can't guarantee compensation, as we can't verify the care they've had since arrival.

Refunds are issued as soon as our team actions them, and we'll email you when yours has been processed. Banks can then take several working days to show the money in your account. If it hasn't appeared within ten working days of your refund email, get in touch and we'll chase it.

Our Plant Rescue Boxes (created with Sarah Gerrard-Jones, aka @theplantrescuer) give a second chance to plants that can't be sold as standard retail stock. Each box contains plants with cosmetic quirks: a trimmed leaf here, a shortened stem there, or marks from a past issue that's been fully resolved.

They're generously discounted to reflect their condition, and any past pest, fungal or cold damage is thoroughly dealt with before shipping, so there's no risk of bringing problems home. With a little care, most rescue plants flourish beautifully. And you'll have kept a perfectly good plant out of the waste stream.

Plants worth at least twice the box value. Sometimes that's one or two larger plants, sometimes several smaller ones. Every box is unique and depends on what needs rescuing at the time you order.

Rescue Boxes are non-refundable. Their prices are set to fairly reflect the condition of the plants inside, and each one is described honestly as a rescue.

Gently! The golden rule is not to over-care for them. As a rule of thumb, water only when the top third of the soil is dry and keep them in bright, indirect light (cacti and succulents need far less water). Don't prune or repot for at least a week after arrival; they need time to settle before any more upheaval.

A bit of transit shock is completely normal after time in a dark box. To help your new plants settle:

• Unbox carefully. Ease each plant out without tugging leaves or stems.
• Skip direct sun at first. Bright, indirect light for the first few days, even for sun-lovers.
• Let them breathe. Air flow around the foliage helps leaves recover their natural position.
• Check before watering. Water only if the soil is dry; overwatering adds stress.
• Don't repot yet. Leave roots undisturbed for at least a week (repotting within 7 days also voids our live arrival guarantee).
• Keep an eye out. Most plants perk up within days as they acclimatise.

For plant-by-plant guidance, every product page has care notes, and there's more in The Kōjō Journal.

Different plants like different mixes. Aroids want something chunky and free-draining, cacti want grit, ferns like a bit of moisture. Each product page notes what your plant prefers, and our potting soil collection covers every type we sell, with specialist peat-free mixes blended for houseplants.

Not sure? Email us with what you're potting and we'll point you to the right mix.

The Jungle Club is our free rewards programme. Create an account, earn points on every order and turn them into money-off coupons. Visit the Jungle Club rewards hub to join, check your balance and redeem points.

Lots of ways:

• 5 points for every £1 spent on orders
• 75 points for writing a product review
• 500 points for celebrating your birthday with us
• 50 points each for following or liking us on Instagram, TikTok and Facebook

Make sure you're logged in when you order. Points can't be added retroactively to guest checkouts.

Redeem points for money-off coupons on the rewards hub:

• 200 points gets you a £2 off coupon
• 500 points gets you £5 off
• 1,000 points gets you £10 off
• 2,000 points gets you £20 off

Points have an expiry date, shown next to your balance on the rewards hub. Use them before they wilt!

Share your unique referral link from the rewards hub. When a friend places their first order through it, they get a £5 off coupon, and so do you. There's no limit to how many friends you can refer.

The usual culprit is checking out as a guest. Make sure you're logged into your account when ordering, as points can't be awarded retroactively to guest checkouts. If you were logged in and points still haven't appeared, email info@houseofkojo.com and we'll look into it.

House of Kōjō is a UK houseplant store on a mission to make plant keeping simple, joyful and never intimidating. From our nursery in York we hand-pick, quality-check and carefully pack every order — from easy-care favourites to rare and unusual collector plants, plus pots, peat-free potting mixes and gifts.

We're part of the GrowTropicals family, which means every parcel is backed by serious horticultural expertise — and our 7-day live arrival guarantee.

Yes. Our cardboard packaging and paper tape are 100% recyclable, and our air-pillow infill is biodegradable and recyclable too. We currently use a small amount of plastic to prevent soil spillage in transit, which can go in household recycling.

Yes! Our plant subscriptions deliver hand-picked plants to your door on repeat. They make a brilliant gift for someone growing their collection (including yourself).

We're online only, so there's no shop to wander around. You can collect orders from our York nursery though, and we pop up at events and shows through the year. Keep an eye on our upcoming events page and social channels.

Every email we send has an unsubscribe link in the footer. One click and you're out (we'll miss you). You can also manage your preferences from your account.

Email info@houseofkojo.com or use our contact page and a real person from our customer care team will get back to you as soon as possible.