Cancellation policy

Order cancellations

There is only a short window between placing an order and our team starting to pack it. To cancel, email info@houseofkojo.com as soon as possible after ordering. If the order has not yet been processed we will cancel and refund it in full to the card charged. Card payments are charged at the moment of placing the order. Any cancellation may be subject to a processing fee of 5% of your total bill. No cancellations can be accepted once an order is already in fulfilment; in that case, non-plant items can be returned to us after delivery in line with our refund policy.

Plant subscriptions

To pause or cancel a plant subscription, log in to your account or email info@houseofkojo.com and we will arrange it for you.