Use collapsible tabs for more detailed information that will help customers make a purchasing decision.
Ex: Shipping and return policies, size guides, and other common questions.
Delivery & Collection
How much does delivery cost?
Plant delivery is £6.99 to UK, Tracked Delivery via DPD. Currently we cannot deliver to outside of the UK. Shipping to Northern Ireland is £10.99 and the Channel Islands is £15.99. Delivery is free on orders over £50. Unfortunately we cannot offer free delivery over £50 to Northern Ireland or the Channel Islands.
Delivery on orders only containing gift vouchers or greeting cards is free.
When are your delivery days?
We ship plants Monday to Thursday for delivery Tuesday to Friday. We do not currently deliver on the weekend. Orders made from Thursday afternoon onwards will be dispatched the following Monday. Orders are aimed to be dispatched within 1-3 working days, once dispatched they are delivered next day tracked via DPD. Short delays may occur.
Please see our cold weather shipping for further details.
How long does delivery take?
Orders are aimed to be dispatched within 1-3 working days Mon-Thur. Once dispatched parcels are delivered next day via DPD to the UK. On the rare occasion there are any delays to your order you will be notified asap.
Do you ship in winter?
We ship right through winter. We include heat packs where necessary but when temperatures fall below zero, we halt shipping of all plants. Typically this is only for a day or so at a time but it may end up being for an extended period if the weather is particularly bad.
Do you deliver to the USA?
Currently we do not, we can only deliver to the UK.
Is your packaging recyclable?
All of our packing is made from recycled materials and can also be recycled. Our packing peanuts are made from starch, they are biodegradable and can be dissolved in water or composted.
Click & Collect
Orders are available for free same day click & collect from our unit, if you would like click & collect please drop us an email at firstname.lastname@example.org after you place your order and we can refund the delivery cost and arrange collection.
How do I collect?
You can collect from our unit at Unit C1, Burley Hill Trading Estate, Leeds, LS4 2PU. Our times for collection are Monday-Friday between 10am and 5pm. Please be aware collection will not be available outside of those times.
When do I collect?
Your order will be ready for collection same day. If you want to collect on a specific day, please mention this in your email.
How will I know my order has been processed?
You will receive an email to confirm your order has been processed.
How will I know when my order has been dispatched?
You will receive a confirmation email to let you know when your order has been dispatched.
What do I do if nobody is home at the time of delivery?
If you know you will not be home on the day of delivery please contact DPD directly through your tracking details where you can instruct them to leave in a safe place, with a neighbour or at a local pickup point.